Thank you for your review and rating. Glad to hear that our Customer Care Team took care of you in a timely manner.
Anastasia Beverly Hills rarely disappoints
I've been using Anastasia Beverly Hills makeup for years and overall I'm a big fan. Their Modern Renaissance eyeshadow palette is one of my all time favorites - the shades are highly pigmented and beautiful. I also love their Dipbrow pomade for my eyebrows. It goes on smoothly and keeps my brows looking full and shaped perfectly all day.
My only complaint is with some of their lip products. While I adore their liquid lipsticks for the bold matte colors and long lasting finish, some of the shades are so drying on my lips. I exfoliate and prime but an hour after application my lips start feeling parched and I have to take it off or apply gloss on top.
Date of experience: February 08, 2024
Reply from Anastasia Beverly Hills
Feb 9, 2024
Thank you for your review.
I absolutely love Anastasia Brow…
I absolutely love Anastasia Brow definer, but after little use the plastic started breaking down. The locking mechanism on the spolie side needs tweaking. I hate complaining or reaching out to complain, but with everything getting expensive. I could not, not say something. The customer service to replace my product has blown my mind! With no hassle. As an ER nurse, I dont have the energy to argue or complain. They made this process, seamless. Thank you
Date of experience: January 22, 2024
Reply from Anastasia Beverly Hills
Jan 25, 2024
Thank you for your review and rating. Glad to hear that our Customer Care Team took care of you in a timely manner.
Five big sparkly stars!
OMG Anastasia Beverly Hills is my new favorite makeup line! I'm obsessed with the Modern Renaissance eye shadow palette - the colors are so pigmented and blendable. The brow products are also amazing - the Brow Wiz pencil makes doing my brows so quick and easy to get that perfect arch! I love how long the lip glosses stay on too. I literally wear something from ABH's line every single day! Can't recommend this brand enough, it's now my holy grail for all my makeup needs.
Date of experience: January 21, 2024
Reply from Anastasia Beverly Hills
Jan 26, 2024
Thank you for your review and rating. Glad to hear that our Customer Care Team took care of you in a timely manner.
I was recently introduced to Anastasia…
I was recently introduced to Anastasia Beverly Hills. The site was one of the many companies offering beauty products. It was, in all respects, anodeginsly average. The selection and quality of the products were both sufficient, but not particulary impressive. I would categorize the prices as mid-range, situable for the level of quality offered. Nothing that I can say offers this website any bragging rights. All in all, it will fullfill your need fortrivalfamily beauty products, but don't expect to leave it with amazong deals or a life changing experience. Overall, kinda meh.
Date of experience: March 15, 2023
Reply from Anastasia Beverly Hills
Oct 23, 2023
Thank you for your review and rating.
Their customer service team is… phenomenal!
Their customer service team is excellent. I had a package that FedEx claimed was damaged, I emailed Anastasia and within hours a new package was on the way to me. In the middle of a holiday season, great customer service.
Date of experience: December 22, 2023
Reply from Anastasia Beverly Hills
Dec 22, 2023
Thank you for your review and rating. Glad to hear that our Customer Care Team took care of you in a timely manner.
Top customer service
I have been using these eye brow pencils for several years. The product itself is great, but the construction [the plastic casing] of my past few purchases has not held up. I sent a message to the company to let them know and received excellent customer service. Even though I did not purchase any of my faulty products directly through their website, they still offered to send me one free product. And more importantly, acknowledged my message about the recent decline in quality. Very happy to continue using this product and I am hoping that the quality of the construction improves soon.
Date of experience: September 06, 2023
Reply from Anastasia Beverly Hills
Sep 6, 2023
Thank you for your positive review and rating. We are happy to hear that our Customer Service team assisted you in a timely manner.