How many guiding principles are included as part of itil® 4 svs?
From the course: ITIL® Foundation 4 First Look Video is locked. “ - For service management to function properly, it needs to work as a system. ITIL 4 introduces the Service Value System, or SVS. The key inputs to this
system are opportunity and demand, and the key output is value for customers and other stakeholders. The ITIL SVS describes how all the components and activities of the organization work together as a system to enable value creation. Let's have a look at the five components of the ITIL 4 Service Value System. The first component of the Service Value System are the guiding principles. The seven ITIL guiding principles are recommendations that can guide an organization in all circumstances
regardless of changes in its goals, strategies, type of work, or management structure. Governance, the second component of the Service Value System, is the means by which an organization is directed and controlled. Governance activities enable organizations to continually align their operations with the strategic direction set by the governing body… ContentsYou might have noticed that ITIL v3 was superseded by ITIL 4 at the end of February with the release of the ITIL 4 Foundation publication. Much has changed and thus there’s a lot to get one’s head around – starting with the ITIL service value system. Hence, I’ve written this article to quickly explain what the ITIL service value system is and what it contains. The ITIL service value systemSometimes it’s best to use the words “straight from the horse’s mouth” – AXELOS in this instance – with the ITIL 4 Foundation publication stating the following about the service value system:
Source: AXELOS, “ITIL Foundation: ITIL 4 Edition” (2019) Although – and oh how I’m full of idioms today – sometimes a picture paints a thousand words. So, here’s what it looks like: The ITIL Service Value SystemSource: AXELOS, “ITIL Foundation: ITIL 4 Edition” (2019) And it’s at this level that we can start to see how service providers (IT or otherwise) can use the combination of the following five elements to create the aforementioned value from stakeholder demand:
Of these, it’s 1, 3, and 4 that probably require a little more explanation to those who are new to ITIL 4. The guiding principles for ITILIf you were one of the clever people who read the 2016 ITIL Practitioner Guidance book, then the notion of guiding principles won’t be new to you. If they are new to you:
Source: AXELOS, “ITIL Foundation: ITIL 4 Edition” (2019) And ITIL 4 offers up seven guiding principles:
If you’d like to read more on these (and you don’t have the ITIL 4 Foundation book), I suggest that you read Stuart Rance’s blog: “The 7 Guiding Principles of ITIL 4: Practical Advice to Help You Make Decisions.” The ITIL service value chainAgain, let’s start with what AXELOS – or at least the ITIL 4 authors – has to say about the service value chain:
Source: AXELOS, “ITIL Foundation: ITIL 4 Edition” (2019) Again, let’s look at its composition: The ITIL Service Value ChainSource: AXELOS, “ITIL Foundation: ITIL 4 Edition” (2019) With the ITIL 4 Foundation publication stating that: “The six value chain activities are:
These activities represent the steps an organization takes in the creation of value. Each activity transforms inputs into outputs. These inputs can be demand from outside the value chain or outputs of other activities. All the activities are interconnected, with each activity receiving and providing triggers for further action.” You can read more on the ITIL service value chain in Daniel Breston’s recent article: “ITIL 4 is Quite Engaging – the Service Value Chain Explained.” ITIL 4’s management practicesITIL v3’s IT service management (ITSM) guidance on processes has shifted to management practices in ITIL 4 (and I’ve just realized that I ‘ve yet to state that ITIL 4 now talks to service management, not ITSM). As to what these management practices are, AXELOS states that: “In ITIL, a management practice is a set of organizational resources designed for performing work or accomplishing an objective. The origins of the practices are as follows:
As an example of these, the 17 service management practices are:
You’ll notice some changes from the ITIL v3/2011 process titles as well as new areas of focus. So that’s my quick explanation of what the ITIL service value system is. What else would you like to know about it? Please let me know in the comments.
Sophie DanbySophie is a freelance ITSM marketing consultant, helping ITSM solution vendors to develop and implement effective marketing strategies. She covers both traditional areas of marketing (such as advertising, trade shows, and events) and digital marketing (such as video, social media, and email marketing). She is also a trained editor. What are the 7 guiding principles of ITIL 4?The 7 ITIL 4 guiding principles. Focus on value.. Start where you are.. Progress iteratively with feedback.. Collaborate and promote visibility.. Think and work holistically.. Keep it simple and practical.. Optimize and automate.. How many ITIL v4 practices are there?ITIL® 4 contains 34 management practices to help organisations provide effective service delivery across the value chain.
Which of the following are included in the guidance of each practice in ITIL 4?Expert-Verified Answer
roles, responsibilities and competencies, suppliers and partners are all included in the guidance of each practice in ITIL.
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