How to file a complaint against a mortgage lender
The Department of Banking (DOB) accepts complaints against any lender or mortgage servicer regarding mortgage modification, risk of delinquency, default and judicial foreclosure of a mortgage on a primary residence in Connecticut. Show
How do I submit a complaint?
Online Customer Assistance FormHelpful ResourcesQuestions?Telephone Direct: 860-240-8170 By Email: [email protected] Please Note:This is an unsecured e-mail address for general questions. Please do not include personal identifying information such as Social Security and/or account numbers, birth date, user ID, or passwords using this unsecured e-mail address. To send a Secure Message log into the Online Assistance Form. If you believe your mortgage brokerage, broker, agent, or administrator has violated the Mortgage Brokerages, Lenders and Administrators Act and/or its regulations, please follow these steps before filing a complaint with FSRA: File a complaint with your mortgage brokerage, broker, agent, or administrator and obtain a final position letter from them. Step 1: File your complaint with the Mortgage Brokerage’s Principal Broker or Administrator Find a Mortgage Brokerages, Administrators, Mortgage Agents, and Mortgage Brokers Licensed in Ontario If your matter is still not resolved after following the above steps, you can file a complaint with FSRA. Complaints about your mortgage lender or broker often concern your interest rate, prepayment penalties, fraud, deception, or other matters about your home. Taking these steps can help troubleshoot the problem and get results more quickly:
If you are unsuccessful in problem-solving with your bank, contact an attorney to discuss your legal options. They may advise you to make a formal complaint. Your Financial RightsThere are a variety of federal and state laws protecting consumers' financial rights that an attorney can explain to you. For instance, lenders and brokers are required to provide certain disclosures to borrowers about rates, fees, and other terms and conditions of lending. If a lender or broker has violated any of the applicable laws, there will be certain legal remedies available to you. Making a Formal ComplaintYou can make a complaint about a financial institution to various government agencies. Below is information about how you can submit a complaint to the appropriate agency. Federal Deposit Insurance CorporationThe Federal Deposit Insurance Corporation (FDIC) handles complaints about FDIC insured state banks, which are not members of the Federal Reserve System. You can submit a complaint about your financial institution. You can also contact the FDIC Regional Offices - Division of Compliance and Consumer Affairs for regional phone numbers and addresses. Comptroller of the CurrencyThe Office of the Comptroller of the Currency (OCC) is a bureau of the U.S. Department of the Treasury. The OCC handles complaints about National Banks. (Usually, these are banks that have "National" in their name or "N.A." after their names.) You can submit a complaint by completing the OCC Online Customer Complaint Form. You can also contact the OCC by mail, phone, or fax. Office of Thrift SupervisionThe Office of Thrift Supervision previously handled complaints about Federal savings and loans and Federal savings banks. In July 2011, it merged with the Office of the Comptroller. You can submit a complaint about your financial institution by completing a Consumer Complaint Form on HelpWithMyBank.gov. Federal Trade CommissionThe Federal Trade Commission handles complaints concerning most non-bank lenders, such as mortgage and finance companies and state credit unions. You can submit your complaint through the FTC's Online Complaint Assistant. (Note: The FTC Online Complaint Assistant is sort of a one-stop-shop for a variety of complaints collected by the FTC. This includes complaints about non-financial companies, business practices, identity theft, and episodes of violence in the media. Don't get confused if you see questions related to these topics when using the Online Complaint Assistant. Just answer yes/no when going through the process so that your complaint can be directed to the right place.) The Federal Reserve BoardThe Federal Reserve Board handles complaints and regulates state-chartered banks and trusts. The agency also administers Truth-in-Lending, Equal Credit Opportunity Act, and the Fair Credit Reporting Act. You can submit your complaint by completing the Federal Reserve Board Online Complaint Form. You can also download the form and submit it to the Federal Reserve Board by mail or fax. National Credit Union AdministrationThe National Credit Union Administration handles complaints about National Credit Unions. For Federal Credit Union (a credit union with the word "federal" contained in its name or any credit union in Delaware, South Dakota, Wyoming, or Washington, DC), NCUA is the regulator. You can file a formal complaint by using the NCUA form or contact them by website, mail, or phone. State charted Credit UnionSome credit unions are probably regulated by a state supervisory authority where the credit union's main branch is located. These credit unions usually:
Are you unsure if your credit union is state or federal? Use the Find a Credit Union tool to search by name and look up the credit union's charter number. Federal credit unions have charter numbers under 60000, state-chartered credit unions have charter numbers greater than 60000. Department of Veterans’ AffairsThe Department of Veterans’ Affairs (VA) handles complaints about loans guaranteed by the VA. Contact the VA Regional Loan Center by clicking here. How to file a complaint against a mortgage lender in Florida?If a homeowner believes he or she has been taken advantage of by a disreputable company, he or she should call the Florida Attorney General's fraud hotline at 1-866-9-NO-SCAM or file a complaint online at myfloridalegal.com.
Who regulates mortgage companies in California?The Department of Real Estate has jurisdiction over mortgage loan brokers licensed as real estate brokers or salespersons, while the Department of Corporations has jurisdiction over mortgage loan brokers licensed as California finance lenders or residential mortgage lenders.
Where is the best place to complain about a company?File a complaint with your local consumer protection office or the state agency that regulates the company. Notify the Better Business Bureau (BBB) in your area about your problem. The BBB tries to resolve your complaints against companies.
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