What factors help a medical professional decide whether a patient needs remote or in-person care?
Telehealth and Telemedicine during COVID-19 in Low Resource Non-U.S. SettingsTelehealth and Telemedicine during COVID-19 in Low Resource Non-U.S. Settings Show Summary of Recent ChangesUpdated and combined webpages:
Key Points
This guidance document is developed to encourage healthcare providers to explore ways of meeting the essential healthcare needs of the community using innovative telehealth modalities and technologies; and expand the use of telehealth in the care of patients, and telemedicine in the care of COVID-19 and other non-COVID-19 patients. BackgroundWorld Health Organization -WHO “pulse survey“ implemented over one year into the COVID-19 pandemic, reports substantial disruptions persist in continued essential health services. In 2020, countries reported on average, about half of essential health services were disrupted. In the first 3 months of 2021, however, countries reported progress, with just over one third of services now being disrupted. WHO developed a guidance for maintaining essential health services during the COVID-19 outbreak and another guidance to assess each facility’s readiness to continue frontline service during the COVID-19 pandemic. For continued essential services assessment, facilities can use the WHO facility assessment tool. This assessment includes Healthcare provider readiness training on -Personal Protective Equipment -PPE and Facility Infection Disease Prevention and Control -IPC. To reduce staff and patient exposure to sick people, preserve personal protective equipment (PPE), and minimize the impact of patient surges on facilities, Telehealth services help provide necessary care to patients while minimizing the transmission risk of SARS-CoV-2, the virus that causes COVID-19, to healthcare workers and patients. The way health care is delivered during the COVID-19 pandemic has changed. Healthcare systems may need to adjust the way they triage, evaluate, and care for patients using methods that do not rely on in-person encounters:
TelehealthTelehealth is remote patient care and monitoring. It allows direct transmission of a patient’s clinical measurements from a distance to their healthcare provider and may or may not be in real time. The telehealth session may also be facilitated by a Healthcare Professional (to other healthcare professionals), Village Health Volunteer -VHV, a Community Health Worker -CHW visiting the patient, or by the patient him/her-self, a parent or a legal guardian. Telehealth can be any combination of healthcare services including telemedicine. Some healthcare specialties default to “referring to all of such services” as telehealth. “TeleCOVID-19” care is Telemedicine. Examples of Telehealth Care include:
Telehealth decreases contact with healthcare facilities, other patients, and healthcare staff in order to reduce the risk of COVID-19 spread in the community. Generally, Telehealth Modalities include:
For example, “store and forward” technology allows messages, images, or data to be collected at one point in time and interpreted or responded to later. Patient portals can facilitate this type of communication between provider and patient through secure messaging. Other examples of telehealth modalities developed/used by American College of Obstetricians and Gynecologists include:
TelemedicineTelemedicine is the use of electronic information and telecommunication technology to get needed health care while practicing physical distancing. This encourages meaningful use of patient health measures to help guide the engagement of patient in care. Telemedicine goals for Developing Countries should include, but not be limited to:
*Note: Teleconsulting, i.e., expert second opinion, is performed among physicians, where a non-specialist physician requires a remote consultation with one or more specialist physicians: typically, such a situation occurs in emergency centers of rural locations or in minor hospitals of developed countries, or in any location of developing countries. Potential uses of telemedicine during COVID-19 Pandemic
Steps to take when setting up telemedicine practiceThe American Medical Association (AMA) Telehealth Implementation Playbook gives a step-by-step guide on the implementation of a digital health solution. In order to set up a telehealth practice, the aim of continuity of care, license needed and the approved reimbursement process, for the local location of the practice has to be in place. The twelve steps to implementation include:
Lessons LearnedIn the WHO Southeast Asia region, telemedicine supported strengthening of primary care. Lessons from the COVID-19 pandemic experiences include implementing integrated information systems, stakeholder engagement, capacity building and carefully managing the transition which could further help in mainstreaming telemedicine as the new normal in comprehensive health services delivery. Telemedicine has shown potentials in salvaging the dwindling healthcare system in low and middle-income countries but faced certain challenges that may create new health inequalities especially based on income. In the study, “Pulse Oximetry for Monitoring Patients with Covid-19 at Home — A Pragmatic, Randomized Trial”, a Philadelphia U.S randomized trial that assessed a text message–based remote-monitoring program (COVID Watch) supplemented with monitoring of oxygen saturation by means of a home pulse oximeter, remote monitoring was implemented using pulse oximetry. Telemedicine visits were documented visits between a licensed prescriber (advanced practice practitioner or physician) and patient, typically with the use of videoconference technology. Monitored for 30 days, among patients with Covid-19, the addition of home pulse oximetry to remote monitoring, did not show any significant difference in survival, that is, days alive and out of hospital, when compared to those with subjective assessments of dyspnea alone, with no continuous monitoring at home. Home monitoring (COVID Watch) showed the same outcomes as non-home monitoring (physician videoconference) modalities and did not have a worse outcome. Potential limitations of telehealthAdaptations to telehealth may need to be considered in certain situations where in-person visits are more appropriate such as:
Disclaimer: CDC operational considerations documents and/or resources are developed in partnership with global partners and specifically designed as reference guides in non-U.S. settings. CDC guidelines are intended for a U.S. audience and not meant to supersede guidance issued by the World Health Organization or any country. References
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