Organizational Behavior, 15e [Robbins/Judge]
Chapter 3 Attitudes and Job Satisfaction
1] ________ refers to evaluative statements or judgments concerning objects, people, or events.
A] Attitude
B] Behavior
C] Appearance
D] Demeanor
E] Performance
Answer: A
Explanation: A] Attitudes are evaluative
statements, either favorable or unfavorable, about objects,
people, or events. They reflect how one feels about something.
Page Ref: 70
LO: 1
Difficulty: Easy
Quest. Category: Concept
Learning Outcome: Define organizational behavior and identify the variables associated with its study
2] The statement, "A person who eats meat and then fights for
animal rights demonstrates double
standards" is an evaluative statement. Such an opinion constitutes the ________ component of an
attitude.
A] cognitive
B] affective
C] reflective
D] behavioral
E] reactive
Answer: A
Explanation: A] The cognitive component of an attitude is a description of, or belief in the way things
are, which is exemplified in the
statement, "A person who eats meat and then fights for animal rights
demonstrates double standards."
Page Ref: 70
LO: 1
Difficulty: Moderate
Quest. Category: Concept
Learning Outcome: Describe the factors that influence the formation of individual attitudes and values
3] Which of the following
statements represents the cognitive component of attitude?
A] I have decided to inform my supervisor that I will be quitting my job.
B] I intend to work during the weekend to meet the month's deadline.
C] I feel upset about having to work during Christmas.
D] It is disappointing to know that I did not get a good evaluation.
E] This job is not giving me an opportunity to explore my
skills.
Answer: E
Explanation: E] The cognitive component of an attitude is a description of, or belief in the way things
are, which is exemplified in the statement, "This job is not giving me an opportunity to explore my
skills."
1
Copyright © 2013 Pearson Education, Inc. Publishing as Prentice Hall
What is the degree to which a person identifies with his or her job, actively participates in it, and considers his or her performance as being important to self-worth? A. Job satisfaction B. Job involvement C. Job stability D. Organizational commitment
JOB INVOLVEMENT is the degree to which a person identifies with his or her job, actively participates in it, and considers his or her performance as being important to
self-worth.
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Try the additional practice questions below to review your knowledge of this chapter. Once you have completed the quiz, click on 'Submit Answers for Grading' to get your results.
This activity contains 21 questions.
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The belief that "discrimination is wrong" is a value statement. Such an opinion is the _____ component of an attitude.
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| cognitive
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| affective
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| reactive
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| behavioural
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Leon Festinger would propose that the desire to reduce dissonance would be determined by all of the following EXCEPT _____.
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| the importance of the elements creating the dissonance.
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| the degree of influence the individual believes he or she has over the elements.
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| the rewards that may be involved in dissonance.
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| the extent to which attitudes are widely held by society.
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If attitudes and behaviour are inconsistent, individuals will most likely _____.
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| change their behaviour
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| change their attitudes
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| change either their attitudes or behaviour
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| do nothing
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_____ describes a positive feeling about your job resulting from an evaluation of its characteristics.
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| enlargement
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| satisfaction
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| engagement
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| involvement
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Job _____ measures the degree to which a person identifies psychologically with his or her job and considers his or her perceived performance level important to self-worth.
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| commitment
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| satisfaction
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| involvement
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| organization
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_____ commitment refers to an employee's obligation to remain with an organization for moral or ethical reasons.
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| Affective
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| Continuance
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| Theoretical
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| Normative
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_____ refers to an individual's involvement with, satisfaction with, and enthusiasm for the work she does.
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| Employee engagement
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| Normative commitment
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| Cognitive support
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| Job enrichment
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People with positive _____ believe in their inner worth and basic competence.
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| Locus of control
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| Self-monitoring behaviour
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| Core self-evaluations
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| Levels of enrichment
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Quietly continuing to do your work, even though you're dissatisfied, is an example of _____ response to dissatisfaction.
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| exit
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| voice
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| loyalty
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| neglect
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Steve is unhappy with his job. He takes every possible holiday and sick day and sometimes shows up for work late. He is expressing his dissatisfaction with a _____ response.
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| exit
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| voice
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| loyalty
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| neglect
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Attitudes have three components: cognition, affect, and behaviour.
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| True
False
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Research has concluded that people seek consistency among their attitudes and between their attitudes and behaviour.
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False
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The theory of cognitive dissonance seeks to explain the linkage between values and attitudes.
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| True
False
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Job involvement refers to an individual's general attitude toward his or her job.
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False
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Normative commitment to the organization was higher among Chinese employees than those in Canada and South Korea.
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False
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At the individual level, satisfaction generally leads to productivity.
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False
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Satisfaction is positively related to turnover.
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False
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Neglect is an active and destructive response to dissatisfaction in which an employee waits for conditions to improve.
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False
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Managers should place a greater emphasis in factors intrinsic to the job, such as making the work challenging and interesting, rather than focusing on salary increases to increase job satisfaction.
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False
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What is cognitive dissonance?
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What is the difference between job satisfaction and job involvement?
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Is the degree to which a person identifies with a job actively participates in it and considers performance important to self
Job Involvement
measures the degree to which a person identifies psychologically with his or her job and considers his or her perceived performance level important to self-worth.
What is the degree to which a person psychologically identifies?
the degree to which a person psychologically identifies with his or her job. A person who has a high level of job involvement usually obtains major life satisfaction from the job.
What is the degree to which an employee identifies with their organization?
Explanation: A] The degree to which an employee identifies with a particular organization and its goals and wishes to maintain membership in the organization is referred to as organizational commitment.
Is the degree to which employees believe the organization values their contribution and cares about their well being?
Perceived organizational support [POS] represents the degree to which employees believe that their organization values their contributions and cares for their wellbeing [Eisenberger et al., 1986].