Sentinel pkg can t be opened because Apple cannot check it for malicious software

게시 날짜: 21 Aug 2019
마지막 수정 날짜: 24 Aug 2022

문제

macOS Catalina 10.15에 Tableau 제품을 설치할 때 다음과 유사한 오류가 발생합니다.

"Tableau Desktop.pkg" can't be opened because Apple cannot check it for malicious software. This software needs to be updated. Contact the developer for more information."("Tableau Desktop.pkg"는 Apple이 악성 소프트웨어인지 여부를 확인할 수 없기 때문에 열 수 없습니다. 이 소프트웨어를 업데이트해야 합니다. 자세한 내용은 개발자에게 문의하십시오.")

환경

  • macOS Catalina 10.15
  • Tableau Desktop 2019.2.1, 2019.1.5, 2018.3.8, 2018.2.11, 2018.1.14, 10.5.17, 10.4.18, 10.3.22, 10.2.22 이상 버전
  • Tableau Prep Builder 2019.2.2 및 2019.2.3
  • 2019년 6월 1일 이후에 릴리스된 Tableau Reader 및 Tableau Public 버전

해결 방법

옵션 1: Tableau Desktop 2019.3, Tableau Prep 2019.3.1 이상 버전으로 업그레이드하십시오.

이 문제는 Tableau Desktop 2019.3 및 Tableau Prep Builder 2019.3.1 이상 버전에서 수정되었습니다.
  • Tableau Desktop 업그레이드 페이지
  • Tableau Prep Builder 업그레이드 페이지


옵션 2: 관리 권한이 있는 사용자로서, 소프트웨어에 실행 권한을 허용합니다.

  1.  원하는 Tableau 제품을 설치합니다.
  2. 확인을 클릭하여 오류를 해제합니다.
  3. 시스템 환경설정 > 보안 및 개인 정보 보호 > 일반 탭으로 이동합니다.
  4. 대화 상자 하단에 다음과 유사한 메시지가 표시됩니다.
     "Tableau Desktop.pkg" was blocked from use because it is not from an identified developer.("Tableau Desktop.pkg"는 확인된 개발자가 등록한 응용 프로그램이 아니기 때문에 사용할 수 없도록 차단했습니다.)
  5. 확인 없이 열기 단추를 클릭합니다. (확인 없이 열기 단추가 표시되지 않는 경우 2단계의 대화 상자에서 확인을 클릭해야 합니다.)
  6. 설치 프로그램이 다시 시작되고 이전과 동일한 경고 메시지가 표시됩니다.
    이제 열기 단추와 취소 단추가 있습니다.
  7. 열기를 클릭하고 설치를 계속합니다.

옵션 3:  2019년 5월 이전 버전 설치

해결 방법으로, 2019년 5월 1일 이전에 배포된 Tableau 소프트웨어 버전은 여전히 macOS Catalina에서 설치할 수 있습니다. 여기에는 다음과 같은 유지 관리 버전이 포함됩니다.

Tableau Desktop: 2019.2.0, 2019.1.3, 2018.3.6, 2018.2.9, 2018.1.12. 10.5.15, 10.4.16, 10.3.20
Tableau Prep: 2019.2.1 이하 버전

참고: Tableau Desktop 2019..2.0은 5월에 릴리스되었지만 이 버전은 영향을 받지 않으며 macOS 10.15 Catalina에서 문제 없이 설치됩니다.

이러한 버전 중 하나를 설치한 다음 도움말 > 제품 업데이트 확인을 사용하여 해당 버전에 사용할 수 있는 최신 유지 관리 버전을 설치합니다. Tableau 제품의 이전 유지 관리 버전에 대한 자세한 정보와 액세스하는 방법은 제품 다운로드 및 릴리스 정보를 참조하십시오.

원인

이 동작은 현재 원인을 조사 중인 알려진 문제(ID 946418)와 관련이 있습니다.
Apple은 macOS Catalina 10.15에 소프트웨어를 설치하기 위한 보안 요구 사항을 높였습니다. 

추가 정보

 오류: Mac에서 Tableau Prep Builder를 시작할 때 "The My Tableau Prep repository is either read only or can't be found"
macOS Catalina 10.15에서 "custactutil can't be opened because its integrity cannot be verified" 오류 발생

Mac을 Catalina로 업그레이드하기 전에 설치한 최신 버전의 Tableau 제품은 macOS Catalina에서 작동합니다.

Apple Developer 뉴스

이 문서에 대한 논의...

I'm running macOS 10.15 Catalina. When I try to install a program, I see the following error: 'visual studio code' can’t be opened because apple cannot check it for malicious software."

Occasionally, you will come across security messages like “Apple cannot check it for malicious software” when you try to launch an app on your Mac. If this happens for an app that you really need to use, it can cause trouble as the system will not let you use the app no matter what.

If you find yourself struggling with this message, this guide provides you with some tips on what you can do. You can follow one of these methods and your Mac will open any of your apps without displaying any messages of any kind.

  • Part 1. What Causes “Cannot be opened because Apple cannot check it for malicious software” Error
  • Part 2. How to Bypass “Apple cannot check it for malicious software” Error and Open Apps
  • Bonus Tip: How to Recover Lost or Deleted Data on Mac? Hot

Part 1. What Causes “Cannot be opened because Apple cannot check it for malicious software” Error

If you are seeing the “can’t be opened because Apple cannot check it for malicious software.” message for the first time, you will probably be wondering how it came up on your Mac all of a sudden.

In the new versions of macOS, Apple wants you to only use the apps that are authorized by Apple itself. All apps downloaded from the Mac App Store fall into the authorized category. However, when you install Mac apps, plug-ins, and installer packages from outside the App Store, macOS checks the Developer ID signature to verify that the software is from an identified developer and that it has not been altered.

If you see this warning, it means that the app was not notarized, your Mac throws the message that reads “cannot be opened because Apple cannot check it for malicious software”.

apple cannot check it for malicious software

Part 2. How to Bypass “Apple cannot check it for malicious software” Error and Open Apps

Resolving the aforementioned issue is pretty easy. You can change a security option on your machine and that will allow all your apps to launch without any problems.

1. Change Your Security Preferences

One of the ways to get around the ““Visual Studio Code” can’t be opened because Apple cannot check it for malicious software.” issue is to allow your Mac to open any apps. This will bypass the security restrictions on your machine.

  • Click the Apple logo at the top-left corner of your screen and select System Preferences.
  • Click Security & Privacy on the following screen.
  • Select the Allow button under the Allow apps downloaded from section.

    can’t be opened because apple cannot check it for malicious software
  • Launch your app and it will open without any messages.

2. Right Click App

Instead of double clicking on the app, you can actually right click and press Open to launch the app without having to see any security messages.

  • Find the app you have downloaded and right-click on it.
  • Select Open and then you will find the option to open the app regardless of any security warnings.

    cannot be opened because apple cannot check it for malicious software

You can now use the app.

3. Remove the Quarantine Extended Attribute

Your downloaded apps have a certain attribute applied to them by your system. You can completely remove the attribute from your app by running the following command in the Terminal.

  • Launch the Terminal on your Mac.
  • Type the following command and hit Enter. Make sure to replace the path with your app’s path.

    xattr -d com.apple.quarantine /path/to/file

    can't be opened because apple cannot check it for malicious software
  • Close the Terminal and launch your app.

Bonus Tip: How to Recover Lost or Deleted Data on Mac?

When you use any technical methods on your Mac, like the Terminal one, there are chances that you may end-up corrupting or deleting your files. This often happens when you perform really complex procedures.

If you have already lost your files due to a method, you might want to recover those files. Luckily, Mac has a tool called Tenorshare 4DDiG for Mac Data Recovery that you can use to find and recover your files on your machine. This tool scans your machine for recoverable files and lets you pick the files that you want to restore on your Mac.

You can utilize this app as follows for recovering data from a Mac.

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  • Install and run the application on your Mac.
  • Select the drive where your data was stored and click Scan at the bottom.

    origin can’t be opened because apple cannot check it for malicious software
  • You will see the list of files that can be recovered. Select the files you want to recover and click Recover at the bottom-right corner.

    visual studio code can’t be opened because apple cannot check it for malicious software.
  • Choose the folder to save your recovered files and hit Recover.

    apple cannot check it for malicious software

That is all you need to do to recover any kind of files from your Mac machine.

How to Recover Deleted Files on Mac [Emptied Trash]

Summary

There are times when you may come across security messages like “can't be opened because Apple cannot check it for malicious software” on your Mac. When this happens, you have the aforementioned methods to fix the issue and to launch your apps without any obstacles. In case you lost your data, you can recover it using Tenorshare 4DDiG for Mac as mentioned above.

Can't be opened because Apple Cannot check it for malicious software signed?

Method 1: Change Security Settings Click on the Apple logo from the top left corner and go to System Preferences. Go to Security & Privacy from the following screen. Finally, select Open anyway located under Allow apps downloaded from the section. That's it.

Does Sentinel work with Mac?

SentinelOne offers protection for Mac OS X 10.10 and later. Systems running Mac OS X 10.9 or lower should be upgraded to Mac OS X 10.13 High Sierra or later. For personally-owned computers we recommend: Microsoft Security Essentials / Windows Defender (Windows)