Characteristics of a good listener PPT
1 Characteristics of a good listener 2 A good listener does not interrupt. 3 Some one please read that paragraph. 4 Communication break downs 5 During the decoding of the message or During the interpretation 6 C. Common hindrances to communication 7 Poor communication skills 8 Insufficient explanation 9 Too many people involve 10 Methods for preventing communicating breakdowns 11 Defensive behavior Evaluating Controlling Strategy Superiority 12 Supportive behavior Descriptive Positive Problem solver understanding 13 14 You have the right to remain silent 15 Take responsibility for your own communication (don’t blame others) 16 5. Solve problems by working together. 17 Handling difficult situations effectively 18 Immediate response or commitment to action I not necessary. 19 Fallow up Either with a letter or Phone call Make sure you document how the situation was solved B. most of the same techniques can be use if an angry individual calls on the phone. c. It is never acceptable to listen to abusive or obscene language in person or on the phone 20 When dealing with confrontations. |