Lenovo laptop keyboard not working cannot enter password

I have updated my new laptop to Windows 10 days ago and it worked fine until now. I turned my laptop on today and it won’t let me type in the password. When I click in the Password box, I cannot type anything. I’ve tried Ctrl + Alt + Delete and nothing happens. Help!

Many people report that they can't type password at Windows 10 login screen because the password box is not showing up or greyed out, thereby causing them unable to login in. This problem just happens by chance and may be caused by various reasons, such as software changes, hardware problems, virus, and malware, etc. If you have the same problem, try the following three methods and they may help you out.

How to login Windows 10 if you can't type the password

If you are unable to type your password at Windows 10 login screen, the following three methods may let you log in. After you are logged in, you can try to find out the reason why Windows 10 won’t let you enter the password.

Method 1: Restart your computer

Many computer woes can be solved by a simple restart. If you are unable to type the password at the login screen, try to restart Windows 10 by clicking the Shutdown button in the lower right corner of the screen. Sometimes, the Shutdown button may be greyed out for some reason. If so, force restart your computer by holding down the computer's Power button for about 5 seconds to shut it down first and then turning it on again. After computer restarts, check if you can type the password.

Method 2: Enter the password using the on-screen keyboard

If restarting computer is of no avail, try this:

1. Click the Ease of Access button in the lower right corner of the login/lock screen, then select On-Screen Keyboard from the menu to open the On-Screen Keyboard.

2. Now click in the Password box, then enter your password by clicking the letters and numbers on the On-Screen Keyboard. When you are finished, you can click the eye button at the end of the Password box to check if you have typed the correct password, then click Enter to login in Windows 10.

Note: If you are unable to open the on-screen keyboard, connect a USB keyboard to your laptop then see if you can type the password.

Method 3: Remove Windows 10 password

If Windows 10 still won't let you enter the password after it restarts and also if you are unable to type using another keyboard, then it's a good idea to remove your Windows 10 password, so that you can log in without entering anything. In order to remove Windows 10 password, we recommend you use the iSumsoft Windows Password Refixer tool. Follow the steps.

Step 1: Download and install iSumsoft Windows Password Refixer on another computer. If you don't have a second computer, borrow one from somebody else. Insert a USB flash disk into one USB port of the computer, and launch iSumsoft Windows Password Refixer, then follow the on-screen steps to burn this software to the USB drive. This will create a Windows password reset disk.

Step 2: Now insert the USB flash disk into your Windows 10 computer which won't let you enter the password, and then boot the computer from the USB flash drive. To make a computer boot from a USB drive, you usually have to access the computer's BIOS menu to change the boot order.

Step 3: After computer boots from the USB drive, you will see iSumsoft Windows Password Refixer screen. It lists your Windows 10 and your user information. What you need to do is select the user you use to sign into Windows 10 and click on Reset Password button, then click Yes to confirm that you want to reset the password to blank.

Step 4: After the password is removed, now you have to restart your computer. Click the Reboot button. When it asks you to eject the disk, click Yes and quickly remove the USB flash disk from your computer. Your computer will restart normally and then automatically login in Windows 10 without requiring you to enter a password.

Fix: Windows 10 won't let me type the password

After you are logged in, you may want to find out the reason why Windows 10 won't let you enter the password and fix it.

1. Hardware fault might lead to this issue. You can run the Hardware and Devices troubleshooter to detect hardware problems, then follow the on-screen instructions and you may try the given suggestions and get back with the results. To open Hardware and Device troubleshooter, search “hardware and devices” in the Start menu, then click on “Find and fix problems with devices” in the search result. If this can't identify the problems, try the next method.

2. Boot your Windows 10 into safe mode. If you still can't type the password in safe mode, then your drivers have a problem, so you can update and chipset drivers and see whether the issue goes away. If you can type the password while in safe mode, then your default settings and basic drivers are not contributing to the issue.

3. If the issue still exists and you can't figure out the reason, then you may reset your PC or reinstall Windows 10.

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If your Lenovo laptop keyboard stopped working, don’t worry. Many Lenovo laptop users have reported this issue. You can easily fix the Lenovo keyboard not working issue with one of the solutions below.

There are five methods for you to try to fix this problem. You may not have to try them all; just work your way down the list until you find the one that works for you.

Method 1: Restart your computer

Restarting computer could resolve many hardware issues instantly. So it’s recommended you try this simple fix first before moving on.

After restarting, check to see if the keyword works again. If it’s still not working, try Method 2.

Your Lenovo keyboard not working problem is probably being caused by driver issues. The steps above may resolve it, but if they don’t, try to update the keyboard driver for your Lenovo laptop. 

If you don’t have the time, patience or computer skills to update the driver manually, you can do it automatically with Driver Easy. 

Driver Easy will automatically recognize your system and find the correct drivers for it. You don’t need to know exactly what system your computer is running, you don’t need to risk downloading and installing the wrong driver, and you don’t need to worry about making mistakes when installing the driver.

You can update your drivers automatically with either the FREE or the Pro version of Driver Easy. But with the Pro version, it takes just 2 clicks (and you will get full support and a 30-day money back guarantee).

1) Download and install Driver Easy.

2) Run Driver Easy and click the Scan Now button. Driver Easy will then scan your computer and detect any problem drivers.

3) Click the Update button next to the flagged keyboard device name to automatically download the correct version of those driver, then you can manually it install it (you can do this with the FREE version).

Or click Update All to automatically download and install the correct version of all the drivers that are missing or out of date on your system. (This requires the Pro version which comes with full support and a 30-day money back guarantee. You’ll be prompted to upgrade when you click Update All.)

4) Restart your laptop, and check to see if your keyboard works.

Method 3: Press the problem keys diagonally

This method may work for some specific keys no working on your Lenovo laptop keyboard. To fix the issue, press the keys associated with the problem diagonally (lower left side of the button) for a couple of seconds. This may do the trick for you.

Method 4: Remove the battery and the power cable

This method has worked for many Lenovo laptop users who were experiencing the keyboard not working problem like you. So it’s worth a try. 

Firstly, shut down the computer. Secondly, unplug the power cable and remove the battery for a moment (just remove one that you have).Thirdly, press and hold the power button for about 60 seconds. After that, put the battery back in and plug the power cable again. Restart your computer and see if the keyboard is working.

Method 5: Perform a system restore

If the keyboard stopped working after you updated Windows or installed some software, performing a system restore would solve the problem. Note you need to have restore points created.

If you have no idea how to do a system restore, refer steps below:

1) Open Control Panel.

2) View by Small icons and click System.

3) Click System protection in left pane.

4) Click System Restore.

5) Click Next.

6) Choose a restore point according to the Date and Time (before the problem occurs) and click Next.

7) Click Finish.

8) Click Yes to confirm the restore.

9) Reboot your PC for the changes to take effect.

Hopefully the methods above help you fix the Lenovo keyboard not working issue. If you have any questions, please feel free to leave your comments. We’d love to hear of any ideas or suggestions