What are practical ways to build trust in interpersonal relationships within an organization quizlet?
Change in tactics - Parties move from persuasive arguments to threats and power plays Show Number of issues grows- More issues that bother each party are added to the disagreement Goals change- Choice, Parties no longer want to resolve the problem, but to win or hurt the other Number of people grows - Choice, More people or groups are drawn into the conflict Issues move from specific to general - Conflict widens from narrow and specific concerns to broader ones and even general intolerance of the other party
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Groups and Team Terms in this set (120)team charter a document detailing members' mutual expectations about how the team will operate, allocate resources, resolve conflict, and meet its commitments groups collections of two or more individuals with low or no task dependency, who are not accountable to each other for their work, and who may or may not assemble for a specified period of time teams collections of two or more individuals whose responsibilities depend on the other members, are collectively accountable for the performance and outcomes associated with their work, and work together for the time required for task completion formal group a group assigned by an organization or its managers to accomplish specific goals informal group a group whose overriding purpose in getting together is friendship or a common interest role a set of expected behaviors for a particular position group role a set of shared expected behaviors for members of the group as a whole task roles enable the work group to define, clarify, and pursue a common purpose maintenance roles roles that foster supportive and constructive interpersonal relationships norms shared attitudes, opinions, feelings, or behaviors that guide individual and group behavior Collections of individuals with low dependency on one another are known as ______, whereas _____ are collectively responsible for their performance. groups; teams Which of the following describes a purpose of a formal work group? discussing ways to improve product quality Which of the following statements about informal groups are true? Informal groups are formed by members who share a common interest.
Informal groups are commonly distinguished according to their specific interests A negative byproduct of positively reinforcing group role and norm adherence is that groups tend to: ostracize those who do not conform In contrast to a group, what are characteristics of a team? Members
depend on each other. A set of expected behaviors for a particular position in a group is called a(n) role Which of the following is an example of a formal group? hiring committee The task roles that facilitate a group's work include: clarifying a common purpose A norm is a(n) ______ shared by two or more people that guides behavior. attitude, opinion, feeling Groups on social media are a form of what type of group? informal Among the stages of group development in Tuckman's model are: norming stage 1: forming during the ice-breaking stage, group members tend to be uncertain and anxious about the unknowns such as their roles, the people in charge, and the group's goals. mutual trust is low, and there is a good deal of holding back to see who takes charge and how Tuckman's five stage model of group development forming, storming, norming, performing, adjourning stage 2: storming the storming stage is a stage of testing. individuals test the leader's policies and assumptions as they try to decide how they fit into the power structure. subgroups may form and resist the current direction of a leader or another subgroup stage 3: norming groups that make it through stage 2 generally do so because a respected member, other than the leader, challenges the group to resolve its power struggles so something can be accomplished. questions about power and authority are best resolved through unemotional, matter-of-fact group discussion, and soft influence tactics. a feeling of team spirit is sometimes experienced during this stage because members believe they have found their proper roles. the principle by-product of stage 3 group cohesiveness group cohesiveness the degree to which members feel part of the collective or "we" of the group stage 4: performing characterized by open communication, strong cooperation, and lots of helping behavior stage 5: adjourning the group's work is done! time to move on to other things punctuated equilibrium form of group development in which groups establish periods of stable functioning until an event causes a dramatic change in norms, roles, and/or objectives; the group then establishes and maintains new norms of functioning, returning to equilibrium Group influence brings individuals into the social fabric of an organization by: communicating norms during the _________ stage of group development, members are likely to be uncertain about the group's leaders and goals. forming A set of shared expected behaviors for members of a group as a whole is called a group role a group's _______ roles enable it to pursue its purpose, while its ________ roles support its interpersonal relationships. task roles; maintenance roles Subgroups may form and procrastination occur during the ________ stage of group development. storming An attitude, feeling, opinion, or action shared by two or more people that guides behavior is a(n) ______. norm The stage in Tuckman's group development process when the group resolves its power struggles in order to accomplish its goals is the ______ stage. norming During which stage of group development are people anxious about their roles, the people in charge, and the group's goals? forming The degree to which members feel part of the collective group is called group group cohesiveness
During which of the stages of Tuckman's group development process are people likely to test the leader's policies, form subgroups, and determine how they fit in the group's power structure? storming Which of the following are key elements to punctuated equilibrium? change and time team competencies include -contribute to the team's work contributes to team's work completes work accurately and on time keeps team on track helps plan and organize work expects quality work expects the team to succeed and cares about producing quality work interacts constructively with team members listens to teammates and accepts feedback possesses relevant skills, knowledge, and abilities is able to make meaningful contributions to the team The stage of group development that is able to occur after a respected member challenges the group to resolve power struggles to accomplish its goals is the ______ stage. norming The tendency for individual effort to decline as group size increases is known as ______. social loafing cross-functional teams (CFTs) teams created with members from different disciplines within an organization, such as finance, operations, and R&D (research and development) self-managed teams (SMTs) teams with collective autonomy and responsibility to plan, manage, and execute tasks interdependently to achieve their goals virtual teams teams that work across time, space, and organizational boundaries to achieve common goals task interdependence the degree to which team members depend on each other for information, materials, and other resources to complete their job tasks outcome interdependence the degree to which the outcomes of task work are measured, rewarded, and communicated at the group level so as to emphasize collective outputs rather than individual contributions The "we feeling" that binds group members together is group group cohesiveness / cohesion Which of the following statements are true about work teams? They have a well-defined purpose. Which of the following statements are true about project teams? They are assembled to tackle a particular problem, task, or project. Punctuated equilibrium is concerned with: how a group functions in the face of change What is a team called that is composed of specialists from several different areas such as finance, marketing, production and design? a cross-functional team Common teamwork competencies include: contributing to the team's work Of the following statements, which accurately describe social loafers? Social loafers expect the same rewards as other members of the team. Which of the following statements are true about the characteristics of virtual teams? Virtual teams may utilize talent more efficiently than in traditional office settings. What type of team has a well-defined purpose, is more or less permanent, and requires the complete commitment of its members? a work team What type of team is assembled to tackle a particular project, problem, or task? a project team When specialists from different areas are put on the same team, it is a _________ team cross-functional team The benefits of using virtual teams includes: reduced travel expenses What type of team has a difficult time building trusting relationships because of a lack of interpersonal and face-to-face interactions? a virtual team A team that works together over time and distance using electronic media to combine effort and achieve goals is a(n) virtual team Which of the following are types of task interdependence? sequential Which of the following are aspects of trust? letting your guard down with another person What are practical ways to build trust in interpersonal relationships within an organization? Be realistic about commitments and deliver quality work on time. trust the willingness to be vulnerable to another person, and the belief that the other person will consider the impact of how his or her intentions and behaviors will affect you The Reina Model is used to restore _______ when it has been compromised trust Which of the following are challenges that virtual teams face? The lack of interpersonal and face-to-face interactions make building trusting relationships difficult. The extent to which team members are dependent on each other to accomplish their work is called task interdependence Clear goals and responsibilities with an appropriate mix of knowledge, skills, and abilities are specifically associated with ______ teams. high-performing team charters a document detailing members' mutual expectations about how the team will operate, allocate resources, resolve conflict, and meet its commitments team performance strategies deliberate plans that outline what exactly the team is to do, such as goal setting and defining particular member roles, tasks, and responsibilities team composition the collection of jobs, personalities, knowledge, skills, abilities, and experience levels of team members team adaptive capacity (adaptability) the ability to make needed changes in response to demands put on the team collaboration the act of sharing information and coordinating efforts to achieve a collective outcome Early in the group development process, a team can improve its chances for success if it: develops a team charter contractual trust People do what they say they will do and make their expectations clear. communication trust People share information and tell the truth. competence trust People meet their responsibilities and acknowledge others' skills and experience According to the Reina Model for rebuilding trust, it is important to discuss feelings and emotions constructively before reframing the ____ and taking _______ for what happened experience or experiences; responsibility Which of the following are characteristics of high-performing teams? They have trust and communication. Plans that outline exactly what the team is to do such as goal setting and defining member roles are team team performance strategies Developing a team charter early in the development process will help the team succeed because it describes: how the team will share information Which of the following are aspects of team composition? skills and abilities of members Which of the following statements is true about team adaptive capacity? It is a critical element of effective, high-performing teams. Team performance strategies include: the tasks and responsibilities of the members Which of the following is a goal of collaboration? ensuring a collective outcome is completed team ______ describes the collection of jobs, personalities, skills, experience, and knowledge of team members. team composition Supporting creativity is important to team collaboration efforts for which of the following reasons? Team members will have a "can do" attitude. What are practical ways to be an effective member of groups and teams? Develop teamwork competencies to increase your value to the organization. In order to make groups and teams successful, what should managers do? They should use team charters to accomplish goals. The ability of a team to adapt to changes such as changing demands or the transition of members in or out of the group is: team adaptive capacity Collaboration includes which of the following aspects? task coordination Which of the following will help teams collaborate better? recognizing the strongest skill for each team member In order to make meaningful contributions to groups or teams, what should you do? Apply your knowledge to combat social loafing What should managers do to help them build and lead more effective teams? They
should identify important task and maintenance roles. types of groups formal and informal three main types of teams virtual, self-managed, and cross-functional teams Characteristics of the rational decision-making model include the assumption that managers: possess all information needed to make the best decision Criteria that should be used in evaluating alternatives are: whether it will solve the problem The first two steps in the rational decision making model are: generating alternative solutions If a chosen solution fails to solve the problem, managers can return to the ______ stage of the model problem identification an ________ Blank 1 opportunity , Correct Unavailable is a situation in which it is possible to do something that eclipses expectations. opportunity What models of decision making explain how managers really come to decisions? nonrational The idea that decision makers are limited by various constraints during the decision-making process is the nonrational model known as bounded rationality Costs and quality are criteria that are crucial in evaluating evaluating alternatives Deciding to choose a solution that meets enough minimum qualifications is: satisficing When you rely on intuition, which of the following are lacking? the conscious awareness of the evoking cues If the chosen solution fails to solve the problem, what should managers do? try an alternative solution True or false: An assumption of the nonrational decision making models is that managers possess all of the information needed to make optimal decisions. false! this is true of the rational decision making model Bounded rationality is the idea that decision makers: face various restrictions when making decisions A holistic hunch can be described as: a
judgment based on subconscious synthesis of memories Deciding to select a solution that meets some minimum, adequate qualifications is satisficing Recommended textbook solutionsPsychology: Principles in Practice1st EditionSpencer A. Rathus 1,024 solutions
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